Call Centre solutions
Orders come in at all times of the day and night - especially in response to big advertising campaigns. It may not always be possible for you to have staff available all the time, and all but impossible to have the right number of staff on hand to fit in with demand.
Companies are starting to see that outsourcing their call handling is the easiest option, rather than having an in-house call centre, whilst also offering greater flexibility and cost savings. By using our call centre you pay ONLY for the level or service that you need.
Our experienced call centre staff will answer your calls in your Business name and then follow your instructions to obtain the relevant information from the caller. We have the facility to process credit card payments whilst the caller is still on the line enabling customer service calls to be reduced to a minimum. We can then follow up the order with our complete fulfilment service.
Our current clients advertise the following
- Clothing and accessories
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DVD players & Cosmetics
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Electricity
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Hardware and tools
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Novelty items
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Chocolates
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Stuffed toys
We manage these calls for them 24 hours a day
TELEPHONE CHAIN ... helping you communicate |
"Thank you for the quality of service that we have received from Telephone Chain during our first 6 months of working together. I was initially sceptical that your staff would be able to pursue me via all the different numbers I'd given, to pass on messages, but they actually have. As far as I can tell at this stage the service also appears to be consistent, reliable and at a relatively good price compared to our previous supplier."
Clothing Mail Order Company |
"I would like to take this opportunity to commend you and your staff for a job well done. My business has benefited greatly since employing your services, and I have received many compliments from my customers concerning your staff. They have been very conscientious in taking some very technical messages and accuracy has been excellent."
Computer Hardware Retailer |
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